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Insights for people running a business

Articles on digitalisation, administration, e-commerce, security and Swiss regulations, written in Lugano for SMEs in Ticino and across Switzerland.

The articles

E-commerce and digitalisation

Returns and refunds: managing them efficiently in your online store

Whatever the strength of your online store, returns and refunds are an integral part of e-commerce. Although they take time and cost money, they're also an important opportunity to improve the customer experience in your store and strengthen customer loyalty. Here you'll find tips on how to set up a returns process that satisfies customers and reduces the number of returns.

5 min read
Finance and compliance

Annual financial statement: checklist

Preparing the annual financial statement is one of the main responsibilities of company accounting. Yet many people feel daunted just thinking about it. Where do you start? What should you take into account? Could something have been missed? To make sure your annual financial statement comes together without stress, we've put together everything you need here.

6 min read
Technology and innovation

Data backup: local, network or cloud?

Backing up company data is essential to ensure business continuity and protection from hardware failures, cyberattacks or unexpected events. There are three main types of backup: local, network (NAS/internal server) and cloud. Each solution has advantages and limits linked to cost, accessibility, security and recovery time.

3 min read
E-commerce and digitalisation

SMEs: 5 benefits of digitalisation

For an SME, digitalisation has become a condition for staying competitive. Digitalising processes means automating activities, simplifying day-to-day operations, improving customer service and expanding online visibility. The main benefits include the ability to save on operating costs, improve internal efficiency, offer faster customer service and gain qualified traffic through digital channels such as websites, social media and marketplaces.

3 min read
Smart working and remote work

Mobile work: here are a few tips

Mobile work lets you work from anywhere thanks to digital tools, but it requires discipline, organisation and attention to security. Here you'll find practical tips on time management, useful tools, good communication practices and data protection measures.

5 min read
IT security and privacy

Phishing: how to recognise it and protect yourself

Phishing, emails have become an essential part of our daily lives: we use our inboxes to communicate, work and carry out banking operations. Unfortunately, cybercriminals exploit this by trying to trick us with fraudulent phishing emails. To stop this happening to you, here's how to recognise phishing emails and protect yourself from them.

2 min read

From theory to practice

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