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E-commerce and digitalisation

Opening and running an online shop in Switzerland: platforms, payments, shipping and digitalisation, explained by our team in Lugano.

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Articles in E-commerce and digitalisation

E-commerce and digitalisation

Returns and refunds: managing them efficiently in your online store

Whatever the strength of your online store, returns and refunds are an integral part of e-commerce. Although they take time and cost money, they're also an important opportunity to improve the customer experience in your store and strengthen customer loyalty. Here you'll find tips on how to set up a returns process that satisfies customers and reduces the number of returns.

5 min read
E-commerce and digitalisation

SMEs: 5 benefits of digitalisation

For an SME, digitalisation has become a condition for staying competitive. Digitalising processes means automating activities, simplifying day-to-day operations, improving customer service and expanding online visibility. The main benefits include the ability to save on operating costs, improve internal efficiency, offer faster customer service and gain qualified traffic through digital channels such as websites, social media and marketplaces.

3 min read

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